Refund policy

Defective or Damaged Items

• If you believe your item arrived defective, you must notify us by email at hello@elyzian.comwithin 3 business days of delivery, including clear photos of the item and packaging.

• Exchanges or store credit will only be considered after our team reviews and confirms the claim.

• Items showing wear, misuse, alteration, intentional damage, or damage inconsistent with shipping are not eligible, at Elyzian’s sole discretion.

• Unauthorized returns (items sent without prior approval) will not be accepted and will be returned at the customer’s expense.

Exchanges & Store Credit

• Exchanges or store credit are only available if a defect is reported and approved within the 3-day window.

• Store credit cannot be applied toward custom projects, bridal, or special orders.

Repairs

• If your jewelry is damaged within 60 days of delivery, Elyzian will cover the cost of repair. You are responsible for shipping to and from our studio.

• After 60 days, repairs may be facilitated for an additional charge plus shipping.

• Repairs are assessed on a case-by-case basis and accepted at Elyzian’s sole discretion.

• All repairs require prior authorization. Please contact hello@elyzian.combefore sending any item back.

• Approved repairs and exchanges are typically processed within 10–14 business days of receipt.

Final Sale Items

The following are final sale and not eligible for return, exchange, or store credit:

• Custom jewelry and personalized projects

• Lab diamond custom orders

• Made-to-order and special orders (including sized rings)

• Sale or promotional items

• Earrings (for hygiene reasons)

• Gift cards and accessories

Natural Variations & Normal Wear

• Elyzian jewelry is handcrafted and often features natural gemstones. Slight variations in color, inclusions, or craftsmanship are natural and not considered defects.

• Jewelry is delicate and must be handled with care. Damage from normal wear, exposure to chemicals, improper care, or accidents is not considered a manufacturing defect and is not covered by our policy.

Lab Diamonds & Gemstones

• Elyzian offers lab-grown diamond options in select collections and can create a lab diamond piece upon request as a custom order (final sale).

• All colored gemstones are natural only — we do not offer lab-grown color gemstones.

• Any jewelry containing lab diamonds will be explicitly stated as such on the product page.

Shipping & Responsibility

• Customers are responsible for securely packaging and shipping all returns/repairs using a trackable, insured method.

• If you choose not to insure your package, Elyzian is not responsible for any loss, damage, or theft during transit.

• Shipping and handling fees are non-refundable.

• Elyzian assumes responsibility only once your package has been received and signed for by our studio.

International Orders

• International customers are responsible for all customs duties, VAT, and import fees. These charges are non-refundable.

Customer Support

For questions or assistance, please contact us at hello@elyzian.com, Monday–Friday, 10am–6pm PST. We will respond to you within 1 business day. 

Thank you for shopping with us!