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Frequently Asked Questions
Please see below for answers to common questions from customers
Returns & Exchanges
What is your return policy?
All sales are final. We do not issue refunds or accept cancellations. Defective items must be reported within 3 business days of delivery with photos emailed to hello@elyzian.com.
For full details, please review our Return, Exchange & Repair Policy.
What is your exchange policy?
Exchanges or store credit are only available for approved defect claims. Items must be unworn, in original packaging, and authorized in advance.
For full details, please review our Return, Exchange & Repair Policy
Shopping & Customization
Can I customize or personalize a piece of jewelry?
Yes! We offer custom projects, personalization, and made-to-order pieces. Please note these are final sale and cannot be returned or exchanged.
Do you offer price matching during a sale period?
No, Elyzian does not offer price matching. All sale and promotional items are final sale.
Repairs & Sizing
Do you offer ring resizing services?
Select rings may be resized; custom sizing is treated as a special order and is final sale.
Contact hello@elyzian.com for availability.
What should I do if my jewelry needs repair?
If damage occurs within 60 days, repairs are covered (shipping at customer’s expense). After 60 days, repairs are available for a fee. Prior authorization required.
For more information, please review our Return, Exchange & Repair Policy
Sourcing & Payments
Are your diamonds responsibly sourced?
Yes. Elyzian sources all diamonds and gemstones responsibly through trusted suppliers.
Do you offer lab-grown diamonds?
Yes. Lab-grown diamond options are available in select collections, and we can also create a lab diamond piece upon request as a custom order (final sale). All colored gemstones are natural only — we do not offer lab-grown color gemstones.
Any lab diamond jewelry will be explicitly stated as such on its product page.
What forms of payment do you accept?
We accept all major credit cards, Shopify Payments, and Elyzian-approved financing options.
Do you offer financing or payment plans?
Yes. Flexible payment options may be available at checkout or by request.
Secure transactions
Transactions are handled with bank-grade security.
Simple checkout
Our secure checkout is quick and easy to use.
Get in touch
Have questions? Get in touch with us at any time.